$15.00 – $20.00 Hourly
Location: Reedsburg, WI
Job Type: Full-Time
Responsible for providing friendly and effective customer service for all Reedsburg Utility Commission (RUC) customers and general office support for all departments within RUC.
- Greets visitors and provides prompt and professional service to all customers at the front counter, drive-up window, telephone, and general e-mail account.
- Answers questions regarding utility services, or directs them to the appropriate personnel that are able to assist them.
- Assists customers by listening to concerns and works with them to find acceptable solutions.
- Provides general support for other office staff and other RUC personnel.
- Collects customer payments and may assist with bank deposit and postings.
- Provides interdepartmental support during, but not limited to periods of sick leave and vacations of other office personnel.
- Keeps customer information secure and confidential.
- Provides administrative support by preparing correspondence and generating computer reports and data as required.
- Maintains historical records by filing documents.
- Performs other duties which are similar, related or incidental to this position.