Reedsburg Utility Commission
Communications Installer Job Description
Assists with all functions related to the Utility’s Communication department as directed by the Communications supervisor.
Supervisor: Works under the direction of the Information Technology-Metering Supervisor and the Communications Tech II. Will also be required to report to other supervisors as directed by the Communications supervisor.
Supervisory Responsibilities: None
–These duties shall be performed while maintaining and enforcing a very high standard of safety and workmanship.
-Promotes positive customer service relations through daily interactions with customers encountered in the field or work place along with displaying a positive attitude and work ethic in cooperating with RUC and fellow employees.
– Performs related work as required.
-Overtime/on-call duties will be required as directed by supervisor.
-Have a neat appearance and positive attitude while performing duties for RUC.
-Installs fiber optic cables and equipment of the Communication distribution and service system, in both indoor and outdoor environments. Duties included, but are not limited to: installation and removal of fiber optic cable and associated communications equipment, trenching, setting of conduit, pedestals, and hand-holes, pulling, splicing, terminating, and locating of fiber cable.
-Installs service equipment at/in Customer homes and businesses.
-Assists and instructs customers as to the use of installed CPE (customer premise equipment) and services. Assistance may be on-site or by telephone.
-Assists with the troubleshooting, repair, and restoration of communications services and related electronic equipment in both indoor and outdoor environments.
-Assists with the collection of delinquent accounts through disconnections as required.
-Reports material, labor, field mapping and property changes, terminations, etc…as related to daily work performed in a complete and timely manner.
-These duties shall be performed while maintaining very high standards of safety and workmanship.
-Promotes positive customer service relations through daily interaction with customers encountered in the field or work place along with displaying a positive attitude and work ethic in cooperating with RUC and fellow employees.
-Perform facility locates.
-Perform related work as required.
While performing the duties of this position, the employee is frequently required to stand, walk, sit; bend, twist; use hands to finger, handle or feel objects, tools or control; talk, hear; reach with hands and arms. While performing the duties of this job, the employee is occasionally required to lift, carry, push, pull, and/or move up to 75 pounds in weight. While performing the duties of this job, the employee will be required to perform other manual labor. Specific vision abilities required by this position include close vision, the ability to adjust focus, and the ability to discern color.
Must be available for on-call after hour work as determined by the Utility.
Any offer of employment will be contingent upon the satisfactory completion of a physical exam and drug test.
Position requires the ability to plan and organize, as well as the ability to read and perform basic mathematical computations. The position also requires the ability to clearly and coherently communicate using a verbal and written form of the English language.
Work includes both inside and outside environments, in varying temperatures and conditions. Exposure to low voltage hazardous electrical surroundings and fast moving vehicles.
Communications trade tools, fiber splice and test equipment, computers, light vehicle, trencher, hand tools, power tools, 2-way communications radio, safety equipment and devices.
Education and Experience:
Post high school education and/or related practical work experience in the following areas:
telephone, video/RF systems and processes, fiber optic cable splicing, working knowledge of PC/computers/networks and applications, contemporary electronics theory.
Position may be required to attend and complete training relating to modern communications theory and practice as determined by RUC.
Must hold a valid Wisconsin driver’s license and be able to obtain a valid Wisconsin CDL.
Hourly position with the wage based on qualifications, attitude and work ethic. On-call per Personnel Handbook. Clothing allowance received per Personnel Handbook.
This Job Description does not constitute an employment agreement between RUC and the employee. Nothing in this Job Description restricts RUC’s ability to assign, reassign or eliminate job duties and responsibilities at any time.