PC Security

How secure is FileHopper for mobile?

Your data is secured using proven, government-standard 128-bit SSL encryption. This is the same level of protection used by banks and financial institutions around the world.

What does it mean if I mark a file as a Favorite in FileHopper on my mobile device?

When you mark a file as a Favorite in FileHopper, the file is added to your Favorites for easy access and viewing, like a bookmark. Pick your favorite or most used photos and files and add them to the Favorites tab. All favorites are available for offline viewing.

How can I upload or add files to my FileHopper for mobile?

You can upload or add files to your FileHopper through both the mobile application and the desktop companion. To upload or add files from your mobile application, go to the Uploads link at the top of your app and choose either "Upload photos" to add any photos from your phone, or upload other file types using the "Other files" button. Choose the photos or files you'd like to upload and press the "Upload" button. It's that easy! To upload or add files from your desktop companion, drag and drop any photos or files into your FileHopper folder on your desktop and watch as they seamlessly upload and sync to your mobile device(s).

What kind of help can I get?

SecurityCoverage offers full, 24/7/365 support for all your mobile and desktop needs. Call one of our knowledgeable technicians, chat in, or use one of a variety of online resources that are available (FAQs, User's Guide, Support Forum).

How do I remove a computer, phone or tablet from my account?

Sign in to the FileHopper MyPortal web site: http://myportal.securitycoverage.com. On the Account Status screen, locate the device you would like to remove and press the Remove Device button. In the pop-up window, confirm that you want to remove the device by pressing the OK button. Note: FileHopper will no longer function on the removed device unless you reinstall it.

How do I sync files between my mobile and desktop accounts?

To sync your mobile to your desktop, you can install the free desktop companion with the same e-mail/password and your accounts will be synced.

Why aren't my devices syncing?

To make sure your files are syncing correctly, please check to see if your computers are connected to the Internet and are linked to same FileHopper account. Once your computers and devices are in sync and you find that a file isn't appearing as expected on a specific operating system, the file may have an issue that prevents FileHopper from syncing the file to that particular operating system. If you continue to experience syncing issues, you can contact our support technicians 24/7/365 at 877-373-3320

How do I install the FileHopper Desktop Companion?

The FileHopper Desktop Client can be downloaded here: http://products.securitycoverage.com/download/filehopper. Once the FileHopper Desktop Client is downloaded to your computer, click on the FileHopper.exe file to begin installing the client. Note: It is recommended that you close all other open applications before installing FileHopper Desktop Client. To begin the installation, follow the easy steps in the setup wizard. On the Online Registration Screen, enter the e-mail address and password you used when you registered FileHopper on your mobile device.

How much space does my FileHopper for mobile have and can I get additional space?

When you first install FileHopper, you have 2GB of space available. FileHopper allows you to upgrade to 5GB, 10GB, 50GB and 250GB of space. To upgrade, navigate to the "Upgrade" tab in the console or to the upgrade section of the settings in your app and choose one of the upgrade options. You will be taken to a checkout page where you can purchase your additional quota.

How do I uninstall FileHopper?

FROM YOUR MOBILE DEVICE: Go to the Settings icon and select Applications. Next, click on Manage. A list of installed applications will appear. Select FileHopper and press Uninstall. Please note this process may vary depending on your device; please refer to your device’s user documentation if necessary. FROM YOUR COMPUTER: To remove FileHopper from your computer, follow the instructions for your computer’s operating system. Windows XP: http://support.microsoft.com/kb/307895. Windows 7 and Vista: http://windows.microsoft.com/en-us/windows-vista/Uninstall-or-change-a-program. Mac: Move the FileHopper application to the trash bin.