Call Forwarding

Call Forwarding routes a customer’s incoming calls to another directory number entered by the customer. To forward calls, listen for dial tone, dial *72. After hearing a second tone, dial the number to which you wish to forward. When someone answers at the forwarded number, Call Forwarding is put into effect. If there is no answer or the line is busy, hang up and repeat the above steps. You’ll hear a confirmation tone to let you know it is working.

To deactivate: Call Forwarding, lift receiver and dial *73 (1173 rotary).

Call Trace

Call Trace allows you to activate an immediate trace of the last incoming call. This is useful after receiving a harassing or prank call, and you wish to pursue legal action.

To activate: After receiving a call that you wish to be traced, hang up, then go off-hook and listen for dial tone. Dial *57 (1157 for rotary). If the trace was successful, you will hear an announcement with further instructions. The number will be stored at your local telephone company. You must call your local telephone company during the next business day to authorize the release of the offending number to authorities. There is a charge each time you use Call Trace whether or not you follow through with law enforcement.

May not be available in all areas.

Repeat Dial

Repeat Dial is helpful after you have dialed a number that is busy. By activating Repeat Dial, you will be immediately notified when the number you have called is no longer busy. Repeat Dial can automatically dial the number for you.

To activate: After reaching a busy number, hang up, then go off-hook and listen for the dial tone. Dial *66 (1166 for rotary). Listen for announcement or confirmation tone, hang up. Your phone will check the number for up to 30 minutes. When your line and the person’s line that you wish to call are both free, you will hear a special ring from your phone. When you pick up your handset, the number will be dialed.

To deactivate: dial *86 (1186 for rotary).

May not be available in all areas.

Caller ID

With Caller ID, the name and/or number of the person calling you will be displayed on or near your phone after the first ring. Requires display phone or device.

Caller ID Per-Call Blocking (no charge) Normally, your phone number will be displayed whenever you call someone that subscribes to Caller ID, even if you do not subscribe to Caller ID.

To activate: If you do not want your number or name to be displayed to the person you wish to call, simply dial *67 (1167 for rotary) IMMEDIATELY BEFORE you place the call. Listen for the second dial tone and then dial the number you wish to call. Instead of your number being displayed, the person you call will receive a message such as “PRIVATE” or “ANONYMOUS” on their Caller ID display. Per-Call Blocking is available to all customers at no charge.

Call Return

Call Return gives you the convenience of recalling the last incoming call without having to know the number of the caller.

To activate: dial *69 (1169 for rotary). Follow the voice instructions. If the number is busy, you will hear another announcement. Hang up. When your line and the caller’s line are both free, you will hear a special ring from your phone. When you pick up your handset, the number will be dialed.

To deactivate: dial *89 (1189 for rotary).

May not be available in all areas.

Voice Mail

Voice Mail will make sure you never miss another call. If you’re away from home, on the telephone, or on the internet, Voice Mail answers incoming calls with your own personal recorded greeting, provides you with the date and time of every call, easy remote access from any touch tone phone, and more. No equipment to purchase, store or repair. Flexible voice messaging services include Sub-mailboxes, multiple greetings, & distribution lists, never miss a call again!

Download PDF of Voice Mail User Guide

Speed Calling

Speed Calling allows customers to call frequently dialed numbers with the touch of a button. To establish or change a speed code, lift the receiver and when you hear the dial tone, dial the access code (*74 for 8-number list or *75 for 30-number list). When you hear a second dial tone, dial the speed code you wish to assign: For 8-call service, choose any number between 2 and 9. For 30-call service, choose any number between 20 and 49. Then, enter the local or long distance number you would like to store. To change a number follow the same instructions. Enter *78 to review your list of speed dial entries.

To use, press the * key plus the one- or two-digit dialing code of the number you wish to call.

Call Forward Variable *72 / 73

Allows you to re-direct calls to another line. To turn on press *72 and listen for dial tones followed by a regular dial tone. Then dial in the number you wish the calls to be forwarded to and listen for confirming dial tone. Turn the feature off by pressing *73.

Call Reject *77/ *87

Allows you to reject calls from parties who have blocked the delivery of their name and number to your Caller ID service. If you wish to activate this feature press*77. The caller get routed to a denial announcement. If you wish to turn it off, press *87.

3 Way Calling

Three-Way Calling allows a customer to add a third party to an existing call. To put your existing call on hold, depress the hook switch for about a half a second and listen for an interrupted tone followed by a steady dial tone. Dial the number of the person you wish to add to your conversation. If necessary, dial 1 + area code. When the third party answers, depress the hook switch again. Both parties are now on the line for a three-way conversation. The call is finished when the person who originated the three-way conversation hangs up.

Caller ID Name & Number

Shows you the name and number of an incoming call before you answer. Some calls will be shown as “Unavailable” or “Private”.

Call Waiting

Alerts you when someone else is calling you while on the phone by hearing a tone.

The tone is repeated in 10 seconds. To answer, put 1st call on hold by pressing hook switch/flash. To put 2nd caller on hold or end 2nd call and go back to 1st caller, repeat. *70 gives you the option to suspend call waiting on an individual call or suspend while using your computer or modem. Activate by pressing *70 hear brief tones followed by a normal dial tone, dial your outgoing telephone number. Call waiting is cancelled during this call and resumes when this call is terminated.

Call Return *69

Dialing *69 allows you to call the number of the last call that was received whether it was answered or not. Listen to instructions.