Understanding the utility vs. customer responsibility
The demarcation point is where municipal-owned and maintained equipment ends and the property owner’s equipment begins. Reedsburg Utility is responsible for maintaining and repairing equipment up to this ownership demarcation point. It is the property owner’s responsibility to maintain and repair equipment beyond the ownership demarcation point.
Reedsburg Utility cannot perform work beyond the ownership demarcation point because the equipment is owned by the property owner. At the demarcation point, Reedsburg Utility and the customer operate under two different safety codes. If you need work done to your side of the equipment, please contact a licensed exterior plumber to make sure it is completed to code.